ORIGIN / INFORMATION & YOUR CHOICES
Privacy Policy
How we use information when you visit this website or contact Origin about sports therapy, personal training, performance programming and classes.
1. Who is responsible?
Origin Training & Performance Limited is responsible for the information it uses for its own enquiries and services. Company number: 16408406. Registered office: 36 Burton Street, Melton Mowbray, Leicestershire, LE13 1AF. This is a registered correspondence address; appointment locations are confirmed separately.
Contact: origintrainingandperformance@gmail.com or 07703 794 151. Use the subject “Privacy request” for questions about your personal information.
2. What this website does
The enquiry builder lets you choose a service and visit preference, then opens WhatsApp with a draft message. The selections are not submitted to an Origin website database. You can review, change or discard the message before sending it through WhatsApp. An email link similarly opens your own email application. We do not take payments or collect payment-card details on this website.
Please keep an initial enquiry brief and avoid including a detailed medical history. A separate assessment or health questionnaire requires further information about how those records will be used and kept before it is completed.
3. Information that may be used
- Enquiry information: the name, contact details, service interests, appointment preferences and correspondence you choose to send us.
- Website connection information: the hosting and sign-in platform may process technical information, such as an IP address, browser information and security events, to deliver and protect the website.
- Cookie choices: a record on your device of your consent decision. An optional sports-filter preference is stored only if you allow preferences. It is not sent to Origin.
4. Why we use it & our lawful bases
| Purpose | Lawful basis |
|---|---|
| Reply to a requested service enquiry and take steps towards a booking. | Steps at your request before entering a contract; performance of a contract where a booking is made. |
| Manage ordinary correspondence, deal with questions or complaints and protect the service. | Legitimate interests in running a responsible business, responding to people and maintaining security, balanced against their rights. |
| Keep records that a specific legal obligation requires. | Compliance with the relevant legal obligation. |
| Use the optional device preference described in the cookie policy. | Your consent, which can be withdrawn using Cookie settings. |
Health information receives additional protection. Before asking for detailed health or assessment records, we must explain the purpose, the applicable lawful basis and the special-category condition, and obtain explicit consent where that is the condition used. This website does not operate a health-history intake form.
5. Who receives information?
Access is limited to people who need information to handle the enquiry or service and appropriate service providers. Categories may include hosting and security providers, email or messaging providers, and professional advisers where necessary for an obligation or a claim. We do not sell enquiry information.
This website is hosted through Wix and its infrastructure providers. The platform handles its own account access and security processing. WhatsApp and your email provider also have their own terms and privacy information. An external link opens another service only when you select it; this page has no embedded social players or advertising pixels.
6. International processing
Hosting, email and messaging services can involve processing outside the UK. The arrangements and safeguards depend on the provider and service used, such as an applicable adequacy framework or contractual safeguards. Ask us for information about the arrangements relevant to your enquiry. We assess the appropriate safeguards before adding a new processor for Origin-controlled records.
7. How long information is kept
Enquiries are kept only for as long as needed to respond, arrange a requested service, handle follow-up questions and meet a relevant legal obligation or resolve a dispute. The decision considers whether the enquiry is open, whether it led to an ongoing booking, the sensitivity of the information and any justified record-keeping or claims requirement. Information is reviewed and deleted or anonymised when it is no longer needed.
Detailed client-assessment records have separate retention arrangements explained before collection. For device storage, the consent record lasts up to 180 days and an optional sports-filter preference up to 30 days. You can remove optional storage sooner through Cookie settings.
8. Your choices & rights
Depending on the circumstances, you can request access to your information, correction, erasure, restriction or portability. You can withdraw consent at any time without affecting the lawfulness of earlier use. Where we rely on legitimate interests, you have the right to object. These rights have conditions and exceptions; we will explain any that apply to your request.
Contact the email above. We may need proportionate information to confirm your identity before releasing personal data. You choose whether to make an enquiry; we may be unable to answer or arrange a service without enough relevant contact information.
This website does not make automated decisions with legal or similarly significant effects on visitors.
9. Questions or complaints
Please contact us first if you have a concern. You also have an independent right to complain about the handling of your personal information. Contacting us does not limit that right.
10. Updates
We update this notice when the website or relevant processing changes. The revision date is shown at the top. Related information is in our cookie policy and terms and conditions.