ORIGIN / INFORMATION & YOUR CHOICES
Terms and Conditions
Terms for using this website and making an enquiry about Origin’s therapy, training and group services.
1. About Origin
Origin Training & Performance Limited, company number 16408406, has its registered office at 36 Burton Street, Melton Mowbray, Leicestershire, LE13 1AF. Contact origintrainingandperformance@gmail.com or 07703 794 151. The registered office is a correspondence address; your appointment location is agreed when booking.
2. Enquiries & bookings
Using the website, selecting a service or opening a WhatsApp draft does not automatically reserve an appointment. We will confirm availability, the service, location, duration, price, any deposit, payment arrangements and relevant cancellation terms before a booking is agreed. The pricing section lists our prices. We will confirm the final price for your requirements before you book. Retain your confirmation and ask about anything unclear.
One-off appointments, ongoing treatment, 1:1 training, programmes and class places are subject to suitability and availability. Any package, review arrangement or additional charge must be agreed in advance.
3. Suitability, consultation & consent
Provide relevant and accurate information about your goals, activity, health conditions, injuries, medicines, allergies and changes that may affect participation. Assessment or treatment options are explained and agreed with you. You can ask for an adjustment or stop treatment or exercise at any time.
The website describes general options. A suitable individual plan is agreed following consultation, within the provider’s competence. Some symptoms or injuries require medical assessment or a different professional. Discuss arrangements before booking for a child or young person, including suitability, parental consent and attendance requirements.
4. Participation & progress
Follow the agreed instructions, tell us about discomfort and use equipment responsibly. Exercise, treatment and progression are adjusted around the individual. Results depend on factors including starting point, health, consistency and recovery; a specific outcome or competition result is not promised.
5. Changes, cancellations & consumer rights
Contact us promptly if you need to change or cancel. Any notice period, deposit or cancellation charge must be explained before booking and must operate fairly and consistently with your legal rights. We will explain the cancellation rights applicable to the particular booking, including any statutory rights for an eligible distance or off-premises service contract.
Where an early start affects an applicable cancellation period, the necessary information and any express request or acknowledgement must be dealt with before the service begins. These website terms do not remove a statutory cancellation right or authorise an undisclosed charge.
You retain your statutory rights, including the right to services carried out with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
6. Website information & external services
We aim to keep service information accurate and will confirm the current booking details directly with you. External links, messaging applications and social services are provided by other organisations under their own terms and privacy information. No payment is processed by this website.
You may use the website for personal information and legitimate enquiries. Do not misuse it, attempt unauthorised access or interfere with another visitor’s use. The Origin name, logo and website content are protected by the applicable intellectual-property rights; permission is required for commercial reuse beyond what the law allows.
7. Privacy & cookies
See the privacy policy for information use and your rights, and the cookie policy for device storage. Cookie consent is controlled separately through the footer’s Cookie settings.
8. Questions & resolving concerns
Contact us using the details above with the appointment or enquiry information needed to understand your concern. We will consider it and discuss an appropriate response. Applicable consumer protections and your right to pursue available remedies remain unaffected.
These terms are intended for an England-based business. Mandatory consumer protections that apply where you live remain in place. Updates apply prospectively; a confirmed booking remains subject to its agreed terms and applicable law.